Terms and Conditions
Important – Please read these Terms and Conditions carefully before using our Services. We reserve the right to amend these Terms and Conditions at any time and without notice. To the extent we make a material change to these Terms and Conditions, we will notify you of such change upon your next log in. If any change is unacceptable to you, please cease using our services.
These Terms and Conditions represent our official agreement (contract). By using our services or creating an account on our platform, you agree to be bound by these Terms and Conditions. When using our services, a legally binding agreement on these Terms and Conditions is entered between (a) You (You or Your as applicable), the end user, and (b) Covar Atelier EOOD, located at Sofiya, Bulgaria, Lyulin 210A, fl. 7, ap. 31 (Covar, the Company, We, Us or Our as appropriate).
These Terms and Conditions govern your use of the Services in Bulgaria and any other country located in the European Union.
In the event that you have any complaints, claims or disputes with regard to any outcome regarding the services or any other activity performed by us, you should in the first instance contact us under section 21 below.
These Terms and Conditions together with any other additional rules and terms published on the platform or otherwise notified to you that specifically relate to and govern your use of the services constitute a legally binding agreement between you and Covar.
These Terms and Conditions also incorporate our Privacy Policy, which describes how we collect, use, disclose and protect your personal information. In the event of any conflict between these Terms and Condition and the Privacy Policy, the Privacy Policy shall prevail.
The services
If you are using or intending to use the services, you must do so in accordance with these Terms and Conditions. We may be required to make changes to these agreements and/or services at any time at our sole discretion or as needed in accordance with the Bulgarian legislation.
1. Applicability of the agreements
By using our services, or by acknowledging you have read these agreements upon creating an account on the platform, you agree to comply with these Terms and Conditions and you acknowledge that your failure to comply may result in termination of your account or of your use of our services, as defined in section 17 below. Your failure to comply with these agreements may also result in legal action against you, as appropriate and as further specified in these Terms and Conditions. You acknowledge that if you accept these agreements upon creating an account, you will not be able to cancel your registration later, although you can terminate these agreements and close your account in accordance with section 3 below or by requesting your right to erasure as described in our Privacy Policy.
2. Legality of use of the services
You may only use our services if you are 18 years of age or over, located in Bulgaria or any other country within the European Union and it is legal for you to do so. You understand and accept that we are unable to provide you with any legal advice or assurance and that it is your sole responsibility to ensure that at all times you comply with the laws that govern you and you have complete legal right to use the services.
Any use of our services is at your sole option, discretion and risk. By using our services, you acknowledge that you do not find these services to be offensive, objectionable, unfair or indecent in any way.
3. Account registration
3.1. While you are not required to create an account to make an order from our website, you may decide to do so. In case you wish for us to create wheels based on a design provided by or created by our designers specifically for you, you must first create an account. To register for an account with us, you will be required to provide us with the information we ask for in our registration form such as, but not limited to, your first and last name, date of birth, physical address, email address and telephone number. Once completed, you will be prompted to create a password. At that stage and prior to opening your account, you will be required to confirm that you have read and accept these Terms and Conditions and the Privacy Policy.
3.2. You are prohibited from allowing any other person to access or use your account.
3.3. You should ensure that the details provided at the time of registration are complete and accurate and kept up to date.
3.4. There are no charges to open an account on our website.
3.5. All payments you make to us must be in Euro. It is your responsibility to ensure that all payments made to us are from a payment source for which you are the legal account holder.
3.6. You can at any time request from us to deactivate your account.
4. Identity and one account
4.1. You will not be allowed to create an account without providing us with the requested information at the time of your registration. You shall not open more than one account. If you lose your password and are unable to log into your account, please contact us at inquiries@covaratelier.com.
4.2. Your login details selected when you register for an account must not be disclosed to any third party. You are solely responsible for the security of your account and any orders initiated from it.
4.3. Your account will be automatically deactivated in case of inactivity for more than 18 months, for which you will be notified 30 days prior to that date via your registered email address. After this period elapses, and should you wish to log in again, please reach out to us and we will assist you in reinstating your account.
4.4. We reserve the right to close your account and terminate our business relationship at our sole discretion and in line with section 17 below.
5. Your use of the platform and our services
5.1. We reserve the right to suspend, modify, remove and/or add to any of the services in our sole and absolute discretion, with immediate effect. We will not be liable for any such change.
5.2. No information or communication published on our website or sent to you constitute legal advice and we accept no liability for any reliance on such content.
5.3. Abusive or offensive language will not be tolerated. By accepting these Terms and Conditions you agree and affirm that you will not post or encourage such language. In addition, you are not entitled to make untrue, malicious and/or damaging comments with Covar Atelier's operation on any media or forum.
6. Prohibited Uses of the Website
You are prohibited from:
- Using the website in any way that is unlawful, fraudulent, or harmful to others.
- Uploading, transmitting, or distributing viruses or other malicious software.
- Attempting to gain unauthorized access to our website or server.
- Engaging in data mining, data harvesting, or similar activities.
7. Copyright and trademarks
The domain name of the website, as well as all brand name, trademarks, service marks and/or trade name/s appearing on the website (collectively the Marks), are the exclusive property of Covar Atelier and we reserve all rights to such Marks. Further, all content used by us on the website, including but not limited to images, photographs, graphics, animation, videos, music, text, visual elements and branding, and any intellectual property rights in and to any of the same is owned by Covar Atelier. You hereby acknowledge that by using the services you obtain no rights in or to the Marks or the content of our website and our services. No assignment or transfer of any such rights shall occur or be deemed to occur as a result of your use of our services.
8. Product descriptions and availability
We strive to provide accurate and up-to-date information on our website regarding our products and services. However, we cannot guarantee that all product descriptions, photographs, pricing, or other content on the website are accurate, complete, or current. The availability of products and services is subject to change without notice.
9. Pricing and Payment Terms
All prices listed on our website are inclusive of VAT (where applicable) and are subject to change without notice. By placing an order, you agree to pay the stated price for the products. Covar Atelier is not responsible for any charges or fees that may be applied by your bank or credit card issuer.
10. Custom design, specifications and fees
10.1. In addition to ordering one of our wheel models or the rest of the products we have available, our website offers a service allowing you to submit your own custom wheel requests, dimensions and specifications. In such cases, you are solely responsible for the accuracy of all measurements, sizes, offsets, and technical specifications provided. Covar Atelier does not verify customer dimensions and bears absolutely no responsibility if the manufactured wheels do not fit the customer's vehicle due to incorrect data entry.
10.2. Please send us an email at inquiries@covaratelier.com with the design/request of your wheel concepts. By submitting a design, you warrant that you own the intellectual property or have the necessary licenses to use it. We prohibit the plagiarism of existing brand designs.
10.3. Every submitted concept undergoes a mandatory internal review of up to 72 hours. If approved, your request can be forwarded to our Design Team who will create a 3D model for you in line with the below sections.
10.4. Design and engineering work on custom wheels begins after Covar Atelier has issued a confirmed offer and you have accepted it. To start the design phase, an advance payment of 50% (fifty percent) of the total product value under the confirmed offer is due. This payment covers the review of your brief, the structural calculation and the creation of the 3D design, and is deducted from the total order value. If you cancel after the design phase has started, we will refund 50% of the amount paid for design and engineering; the remaining 50% of that amount is retained to cover the engineering work already carried out.
10.5. Once the final design is approved by both parties, you will receive official confirmation and an invitation to pay the remaining 50% of the total order value, upon which manufacturing commences.
11. Payments and order confirmation
11.1. Production of custom wheels is highly personalised. The design phase begins once the 50% advance payment has cleared; the actual manufacturing and production will strictly commence only after the remaining 50% of the total order value has been successfully paid and received by us.
11.2. All orders for products from our ready-made portfolio (including wheels and other stock items) require 100% advance payment at the time of order placement. Your order will be processed and scheduled for shipment only after full payment has been successfully cleared.
11.3. We accept the following payment methods through secure third-party providers:
- Credit/Debit Cards: Processed securely via Stripe.
- PayPal: Available for international transactions.
- Bank Wire Transfer: Direct transfer to our corporate bank account.
11.4. Orders and/or payments originating from any of the following countries: Democratic People's Republic of Korea (North Korea), Iran and Myanmar will not be accepted.
12. Cancellations, returns, refunds, and forfeiture
12.1. In accordance with EU consumer protection laws regarding goods made to the consumer's specifications or clearly personalized, strict cancellation rules apply:
- Once your order is confirmed and the final payment is made, the order cannot be cancelled, amended, or revoked.
- If you attempt to cancel the order or refuse delivery after production has been authorized, no refunds will be issued, and the entire paid amount will be forfeited to cover manufacturing and material costs.
- If you decide to cancel the project after the design process has begun but before final production approval and payment, the design fee is strictly non-refundable and will be retained by the company to cover engineering, labor, and administrative costs.
12.2. For stock products that are not customized or manufactured to your specific individual specifications, you have the right to withdraw from this contract and return the product within 14 calendar days from the day you (or a third party designated by you) receive the goods. This right of withdrawal applies strictly to our standard portfolio items and does not involve the communication, design approvals, or custom manufacturing terms associated with our made-to-order products.
12.3. To be eligible for a full refund, the returned items must meet the following strict criteria:
- The products must be completely unused, undamaged, and in their original condition.
- Wheels must never have been mounted with tires, balanced, or fitted onto a vehicle. Any signs of installation or cosmetic damage will void the return policy.
- The items must be returned in their original packaging, including all protective materials, accessories, and documentation.
12.4. To initiate a return, please contact our customer support team at inquiries@covaratelier.com within the 14-day window. You must provide your order number and proof of purchase. You are solely responsible for covering all shipping costs, duties, and taxes associated with returning the item to our warehouse, unless the product arrived damaged or defective. We highly recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee or issue a refund if the item is lost or damaged during return transit.
12.5. Once your return is received and inspected by our quality control team, we will send you an email to notify you of the approval or rejection of your refund. If the item is in its original, mint condition, a full refund of the product purchase price will be processed. The refund will automatically be applied to your original method of payment (e.g., bank transfer, credit/debit card, PayPal) within 14 business days of receiving the return. Please note that original shipping fees are non-refundable.
13. Production timeline and delivery
13.1. Because each product is custom-built to order, manufacturing times depend entirely on the specific manufacturer's capacity. The estimated production and delivery time can take up to ninety (90) days from the date of the final balance payment clearance.
13.2. In Sofia, Bulgaria the deliveries are handled via in-person pickup (personal delivery) or courier services. For deliveries outside of Sofia, Bulgaria and internationally, orders are shipped via premium couriers (DPD, DHL or other shipping parties). All shipments are fully insured against damage or loss during transit.
13.3. For all orders fulfilled via personal delivery in Sofia, a strict handover protocol applies. Upon receiving the wheels, both you (or your authorized representative) and our company representative must inspect the products and sign a physical Handover Protocol Form. By signing this form, you confirm that the products have been delivered in perfect visual condition, free of defects, and matching the approved design concept. Subsequent claims for cosmetic defects or transit damage will not be accepted after this form is signed.
14. Defective products and manufacturer warranty
14.1. Any suspected manufacturing defects must be reported to the us in writing within 14 days of delivery.
14.2. If a product is confirmed or heavily suspected to have a manufacturing defect, it will be returned to the manufacturer for inspection and verification.
14.3. We will cover the initial return shipping costs to our facility/manufacturer.
14.4. If the manufacturer confirms the defect, the manufacturer is responsible for producing a brand-new replacement wheel and shipping it to you at no additional cost.
15. Limited warranty coverage
15.1. Covar Atelier provides a 6-month limited warranty from the date of purchase.
15.2. This warranty covers strictly structural defects inherent to the manufacturing process. It does not constitute a lifetime warranty, and no lifetime guarantees are expressed or implied.
15.3. For the avoidance of doubt, structural/manufacturing defects mean defects that originate from the factory, such as micro-cracks in the casting/forging, severe structural porosity, or improper welding/bonding that compromises the wheel's integrity under normal, intended use.
15.4. Any damage resulting from daily operation and wear-and-tear. This includes, but is not limited to:
- Damage from potholes, curbs, or road debris (bent rims, cosmetic scratches, gouges).
- Improper installation, incorrect torque settings, or use of incompatible lug nuts.
- Overloading the vehicle beyond the wheel's load rating.
- Neglect, improper maintenance, or exposure to harsh chemical cleaners and road salt.
- Modifications, repairs, or alterations made to the wheels after delivery.
16. Chargeback
Any chargeback or retrieval request you place through your debit/credit card, banking or payment (financial) institution against Covar Atelier will be viewed as a breach of your affirmation in this Agreement. If we receive such a request or similar in nature, we hereby reserve the following rights: 1) to combat, appeal, escalate, ignore it or any subsequent requests, 2) to deactivate your account and terminate our business relationship, 3) to refuse your access to our products and services.
It is our legal right to dispute all chargeback, retrieval, or claim against us, to the best of our abilities using any and all sources, documents, forms, proofs, etc. about you that we have at our disposal.
17. Forfeiture and account closure
We reserve the right in our sole and absolute discretion and in relation to your account or use of our services to immediately terminate this Agreement without prior notice, deactivate your account or refuse future access to our services if:
- You are in material breach of these Terms and Conditions.
- We have become aware that you have used or attempted to use our products and/or services for the purposes of fraud, unlawful or improper activities.
- You provide incorrect or misleading information while registering your account or at the delivery confirmation time.
- You have initiated a chargeback or denied any of the purchases made in our website.
18. Compensation
You agree that you will only use the services in accordance with the terms set out in this Agreement. You will compensate us in full for any losses or costs, including reasonable attorneys' fees which we incur arising from any breach by you of these Terms and Conditions.
19. Indemnification
You agree to indemnify, defend and hold us, and our respective directors, officers, employees, agents and other partners harmless from and against any claim or demand, damages, losses or liabilities, including attorneys' fees, made or claimed by any third-party due to or arising our of your use of our services or products, your connection to the services, your violation of this Agreement, your violation of any law, or your infringement of any intellectual property or other right of any other person or entity.
20. No reproduction or resale
You agree not to reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes, any portion of our website, the products or the services.
21. Complaints
21.1. We aim to provide the highest quality products and services. However, if you are not satisfied with us, you have the right to file a complaint. Please submit your complaint in writing to our Complaints Team at complaints@covaratelier.com. To help us resolve your issue quickly, please include your full name, order number, a detailed description of the issue, and, where applicable, photographic evidence (especially for wheels or products alleged to be defective or damaged upon delivery).
21.2. We acknowledge receipt of all complaints within 7 days. We commit to investigating your claim and providing a substantive written response or resolution proposal within 14 calendar days from the date of receipt, in accordance with EU consumer protection standards. Should we require additional time to provide you with resolution to your claim, this will be communicated to you via your email address/phone number.
Effective: May 25, 2026
